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Yes, it is possible to correct the swimming style and the other session details in the web service when set incorrectly in the mobile application. Go to session details and select edit.

Yes, it’s possible to correct the pool length and the other session details in the web service when set incorrectly in the mobile application. Go to session details and select edit.

Check if you have allocated licence to swimmer (login.trainesense.com). Only swimmers with valid license are visible in the pairing view (swims can be recorded to them).

Track button starts SmartPaddle recording. Start button starts stopwatch. There is no relation between these functionalities. Stopwatch data is not moved to server. It can be used just to replace separate stopwatch.

Officially we are supporting only two smart paddles at the same recording. However, you can record up to six smart paddles with one mobile device (e.g. 3 swimmers, 2 SmartPaddles per swimmer). For example Huawei Honor 8 handles recording of 2 swimmers and 4 SmartPaddles just fine, but 3 swimmers and 6 swimmers is starting

Mobile application can be used as stop watch, but unfortunately uploading clocked times to server under the swimmer accounts is not possible.

There are three reasons for 0’s in swimming data: 1. Recorded data is not transferred from the sensor to the phone over the Bluetooth. Phone SW asks confirmation from the user to ignore data. User should always know that she/he has ignored data from one sensor. In this case other sensor shows 0’s in WEB.

Parameters are explained shortly http://34.251.210.97/measured-parameters. More information is available in Analysis Center User Manual under support pages.  

Unfortunately PayPal is not supported at the moment. Credit card payment is the only supported payment method. Supported credit cards are: Australian, Canadian, European, Hong Kongese, Japanese, and Singaporean businesses can accept Visa, MasterCard, and American Express U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. In special cases bank transfer

1. Supported operation systems are – Android 7.0 and greater. – iOS 10 and greater. 2. Supported bluetooth chipsets: – Other than Samsung Exynos 3. Bluetooth version – Version 4.0 and 4.2. – version 4.2 recommended, because it give much faster transfer speed than 4.0.