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Track button starts SmartPaddle recording. Start button starts stopwatch. There is no relation between these functionalities. Stopwatch data is not moved to server. It can be used just to replace separate stopwatch.

Officially we are supporting only two smart paddles at the same recording. However, you can record up to six smart paddles with one mobile device (e.g. 3 swimmers, 2 SmartPaddles per swimmer). For example Huawei Honor 8 handles recording of 2 swimmers and 4 SmartPaddles just fine, but 3 swimmers and 6 swimmers is starting

Mobile application can be used as stop watch, but unfortunately uploading clocked times to server under the swimmer accounts is not possible.

There are three reasons for 0’s in swimming data: 1. Recorded data is not transferred from the sensor to the phone over the Bluetooth. Phone SW asks confirmation from the user to ignore data. User should always know that she/he has ignored data from one sensor. In this case other sensor shows 0’s in WEB.

Parameters are explained shortly More information is available in Analysis Center User Manual under support pages.  

Unfortunately PayPal is not supported at the moment. Credit card payment is the only supported payment method. Supported credit cards are: Australian, Canadian, European, Hong Kongese, Japanese, and Singaporean businesses can accept Visa, MasterCard, and American Express U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. In special cases bank transfer

1. Supported operation systems are – Android 7.0 and greater. – iOS 10 and greater. 2. Supported bluetooth chipsets: – Other than Samsung Exynos 3. Bluetooth version – Version 4.0 and 4.2. – version 4.2 recommended, because it give much faster transfer speed than 4.0.

Using without Internet connection is not a supported feature. One session can be recorded in place where is no Internet connection with following steps. Create session and pair sensors in place where is connection. Record all Sets in same Session. Don’t come out from the Session before you are in place where you have Internet

Open water swimming is currently not supported in our retail version. You would need SmartPaddle developer kit for the analysis?

There are three different level of data comparison. All data comparison can be done against three different reference: Swimmer own swims, coaches other swimmers (team members) or against global ( provided by the Trainesense) references. 1. Session level comparison can be done in Analysis view. Analysis view shows recordings averages of key parameters for whole